It is important for you, as parents and
grandparents, to teach your children and grandchildren how to act calmly and responsibly in
emergency situations. That includes teaching them how to call 911 if an emergency
should arise. This is especially true if you are unavailable or incapacitated in
such a way that you cannot solicit help yourself. Children need to be
instructed in the ability to reach out for assistance whenever and wherever
they may need it.
You should start by explaining to your young
children the purpose of 9ll. Explain to your children that, by dialing 911, they will be able summon
help from police, firefighters and paramedics if they are ever in trouble.
Ensure
your children that, by dialing just those three numbers, help will be on the
way and that they should remain as calm as possible. Explain to your children
who they should expect to show up when they call 9ll and that they have
permission to let the emergency workers in the house. This is particularly
important if you have been teaching your children to understand the concept of
strangers and whom they should and should not trust. I refer you to the
strategies presented in my book, What
Would You Do? A Kid’s Guide to Staying Safe in a World of Strangers, to
help children better understand stranger safety.
Help your
children to understand what constitutes an emergency and that 911 should only
be used for actual emergencies and not for pranks or non-emergency situations.
Teach them to distinguish between a real emergency and something that is merely
an unpleasant situation. They should understand that such things as lost pets,
missing toys, or a spat between siblings are not emergencies and do not warrant
a 911 call. By helping your children better understand what types of situations
warrant emergency responders and which ones need to be handled by you or
another adult can help to prevent unnecessary 911 calls.
Teach your children the necessary critical
information that they would need to provide in the event they would have to
dial 911. Your
children should know their complete names, their address and telephone number,
as well as your name. Children knowing such critical information will make the
911 dispatcher’s task much easier. In the event that your child would be too
shaken up to provide the dispatcher the necessary critical information, emergency
dispatchers can trace a call to determine your child’s location.
Talk with your children about
accidental dials. It is possible for a child to make an accidental dial to 911
from a land line, but it is more likely for an accidental dial to be made from
a cell phone, especially a cell phone that has an emergency dial feature.
Children who have made an accidental 911 call may tend to panic and hang up the
phone. Hang-ups from accidental 911 calls force the dispatcher to have to call
back or to send help to make sure there is no emergency. Instruct your children
that, if they should accidentally dial 911, they should stay on the line and
explain to the dispatcher that they made a mistake and that there is no
emergency.
When you are teaching your small
children how to actively dial 911 for emergency services, it would be a good
idea to remove the battery from a cell phone or completely unplug the line from
a landline phone to prevent accidental dials as the children practice dialing
the number.
Picture
credit Cécile Graat